Terms of Sale
These terms apply when you buy from us through this website. They sit alongside your rights under the Consumer Affairs Authority Act No. 9 of 2003, which nothing here reduces.
Prices
- All prices are in Sri Lankan Rupees and include VAT. A tax invoice is issued with every order.
- Computer components move quickly. Prices and specifications can change without notice, and we may correct an obvious pricing or description error even after you have placed an order — we will tell you before doing so and you may cancel.
- A price shown on the site is an invitation to buy, not a binding offer.
How an order is made
Placing a basket with us — on WhatsApp or otherwise — is your offer to buy. A contract is formed only when we confirm the order, having checked that the item is genuinely in stock and the price is right. Until then, nothing is binding on either of us.
We may decline an order where the item has sold out, where a price was wrong, or where we cannot verify the payment.
Payment
- We currently take payment by bank transfer. Once your order is confirmed we send the amount and our bank details, and you send the transfer slip back to us.
- Goods are reserved once we confirm receipt of payment, and released for packing at that point.
- Cash on delivery and collection in store may be available depending on the order — ask us.
Delivery and collection
- We deliver island-wide. Delivery is free above the threshold shown in your basket, and charged at the rate shown below it.
- Collection in store is free, at Negombo or Wennappuwa. We will tell you when your order is ready.
- Delivery estimates are estimates, not guarantees. We are not liable for delays outside our control.
- Risk in the goods passes to you on delivery or collection.
Warranty
- Every product carries its full manufacturer or authorised-distributor warranty for Sri Lanka.
- Complete systems we build carry a 3-year system warranty covering parts and labour.
- We lodge and manage the manufacturer's RMA on your behalf. Keep your invoice — it is your proof of purchase.
- Warranty does not cover physical damage, liquid damage, unauthorised repair, or damage from incorrect power supply or installation.
Returns and cancellation
- Change of mind: unopened goods in original packaging may be returned within 14 days, less a restocking fee. Custom-configured systems are excluded.
- Faulty goods: covered by warranty and by your rights under Sri Lankan consumer law, with no restocking fee.
- Custom-built systems can be returned but reconfiguration charges apply.
- Software, licence keys and consumables cannot be returned once opened or activated.
Stock and availability
Stock figures on the site are kept as accurate as we can, but items sell in store as well as online. If something is unavailable after you order, we will tell you promptly and refund in full or offer an alternative.
Our liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We are not liable for loss of data, loss of profit or business interruption. Back up your data before bringing equipment to us for service — we take care, but we cannot be responsible for data on a device brought in for repair.
Nothing here excludes liability that cannot lawfully be excluded, including under the Consumer Affairs Authority Act.
Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction.
Contact
Fine Tech Systems (Pvt) Ltd
312 Main Street, Negombo 11500, Sri Lanka
+94 77 123 4567 · sales@yourdomain.com